Cancellation on Website by Customer

The order can be canceled anytime up to the time the order has not been dispatched by calling our customer service. Once the order has been dispatched from our end, it cannot be canceled. Any fraudulent, abusive or illegal activity may be grounds for banning the customer’s account without prior notice. Also, if we encounter abuse of our policies, we may at our discretion cancel any orders placed by that customer without providing any notification. We will maintain a database of customers who have engaged in fraudulent activity and refrain them from placing orders in the future.

Returns

We offer you complete peace of mind while ordering at Narmade Ayurvedam – you can return all items within 7 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging is intact. 

Products should be received in original packaging and sealed in condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to another, etc. products would not be applicable for return. We recommend you consult with the doctor before buying the products and we will not be liable or responsible for any health-related issues or any other problems that may arise there from. 

Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered shall not be allegeable for return. 

Damaged item, wrong product, or missing units in my order

If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at atulyakarigariindia@gmail.com or call us on +91 7682842572 within 72 hours days of receipt of the product. Each of these orders will be dealt with on an individual and case-by-case basis. Please do not send your purchase back to the manufacturer and ensure to provide receipt number for speedy damaged product redressal. We will arrange a reverse pickup for the product in such cases.

Refund

If the order has been canceled, a refund will reflect in your bank account within 7-10 days. Please note that certain banks take longer than this period for the amount to reflect in your account. 

 If you are sending back a damaged product or incorrect as per description on our website or units are missing as per ordered quantity, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed in the form of either a full refund, MBDH Cash (store credit), or a different item in exchange, as per your request within 7- 10 days. Please note that replacements are subject to the availability of the particular product.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at atulyakarigariindia@gmail.com or call us at +91 7682842572. 

In case of any other queries, please write to our customer care at atulyakarigariindia@gmail.com.